I'm 마블릭 the owner and manager of a trucking maintenance firm situated in the mid-west. My business enterprise provides tractor-trailer repair service companies both in-home and within the highway for proprietor/operators who are in transit. I say “in transit” because a significant portion of our company originates from vehicles which have damaged down over the highway. We travel more than 200 miles in all Instructions to have them up and running as speedy as we could.
Also, we provide diagnostic solutions and preventive maintenance for instance oil variations, plug and wire variations and tune-ups. Located concerning two reasonably significant cities, we see a lot of small business are available in as drivers usually prefer to prevent needing to cease in close proximity to major metropolitan places as it can generally suggest various several hours of down time. Consequently, we get a lot of phone calls coming in at specific periods of the day, though at other times our phones may not ring for an hour or so or more. I not too long ago experienced a trunk analyze done on our cell phone lines, to ascertain if we were being missing calls in the course of our hectic occasions. I wanted to know if introducing additional phone lines may well improve enterprise. I had been stunned at the effects.
We were being missing a great deal of incoming phone calls, over I had imagined. With the phones ringing off the hook, I really had no idea just how Lots of individuals have been unable to get via. Immediately after I been given the trunk review effects, I extra four a lot more lines and employed more customer care representatives. Inside of a month of executing this, I'd to add two excess bays to our making to support the rise in vans coming in. In a nutshell, my company has grown by thirty percent from having the trunk analyze done. The alternative might have likely been a reduce in enterprise as motorists may need made a decision to cease seeking to agenda with us due to in no way having the ability to get via. It just reminds me that Everything you don’t know can damage you, or surely your online business.